PROFILE
I am a skilled Digital Accessibility Specialist with extensive
training and 3 years of experience overseeing 508 compliance for a
federal agency. As a DHS Trusted Tester with in-depth knowledge of
WCAG and Section 508 standards, I have the expertise to help
organizations achieve and maintain compliance with digital
accessibility requirements. My enthusiasm for problem-solving,
dedication to equity and inclusivity, and passion for universal
design drive my work as a digital accessibility professional. I
have a track record of successfully navigating complex
accessibility challenges and working collaboratively with
cross-functional teams to deliver accessible digital products. I
am a clear and effective communicator and thrive in a fast-paced,
deadline-driven environment.
RELEVANT EXPERIENCE
Interpretive Media Specialist, National Park Service
| Almo, Idaho
Dec 2019 — Feb 2023
Section 508 Compliance:
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Conducted thorough accessibility audits of websites and digital
materials to ensure compliance with WCAG and Section 508
standards.
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Drafted and implemented a comprehensive Digital Accessibility
Plan, achieving 100% 508 compliance for all park website
materials in 2 years.
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Performed meticulous testing and remediation of web pages,
documents, forms, spreadsheets, presentations, booklets, and
other materials.
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Provided 508 compliance consultation/support for the State of
Idaho Department of Parks and other NPS units.
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Authored standard operating procedures for 508 compliance and
educated staff on best-practices.
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Produced audio description, alt-text, and closed captions for
the park website, mobile app, and social media content.
Management of NPS Website and Mobile App:
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Developed in-depth expertise in Content Management Systems and
drafted the Digital Content Strategy to define goals, plan,
manage, and develop website and app content.
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Conducted content inventory, analyzed gaps, and maintained an
editorial calendar to ensure up-to-date and relevant
information.
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Optimized online content with metadata and SEO and regularly
tracked web analytics to identify and address issues and made
improvements.
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Spearheaded the successful launch of our park's NPS Mobile App.
Digital and Print Content Production:
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Produced high-quality photography, video, educational materials,
and graphics for the park website and social media accounts.
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Developed and led production of wayside exhibits, booklets, and
brochures.
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Managed Instagram, co-managed 2 Facebook accounts, and generated
engaging content; consistently in top 3 performing accounts in
Idaho parks.
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Designed and curated products resulting in increased retail
sales.
Supervision of the Park Ventures Grant/Community Outreach
Position:
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Supervised employees and directed community outreach programs to
promote diversity, inclusion, and accessibility in our park.
Visitor Services:
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Provided exceptional customer service and assisted staff with
complex problems and difficult customers. Oversaw the Visitor
Center and supervised staff as needed.
EDUCATION
Bachelor of Science, Psychology
| University of Utah - Salt Lake City
Jun 2006 — Aug 2010
- 4.0 in Psychology tract
- University full tuition scholarship
- Psi Chi National Honor Society
- Golden Key National Honor Society
Bachelor of Fine Arts
| University of Utah - Salt Lake City
Jun 2006 — Aug 2010
- Graduated Cum Laude, 3.895 cumulative GPA
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Scholarships: University Full Tuition, 2008 Carmen Morten
Christiansen
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Awards: 2009 College of Fine Arts Award of Merit, 2008 Borge
Anderson Award for Photographic Arts, 2008 College of Fine Arts
Award of Merit, 2008 Collegeof Fine Arts Dean’s Purchase Award
Cassia Regional Technical Center
| Burley, Idaho
Aug 2004 — May 2006
Digital Media
- 2-year articulated program
- Intensive focus on graphic and website design
- In-depth training in Adobe Creative Suite programs